Insurance Policy Renewal Specialist

4 days ago


Singapore VA DISTINCT PARTNERS PTE LTD Full time

About the Role:

We are seeking a highly skilled Customer Service Associate to join our dynamic team at VA DISTINCT PARTNERS PTE LTD. As a key member of our operations, you will play a vital role in ensuring seamless insurance policy renewals and providing exceptional support to customers throughout their journey.

Main Responsibilities:
  • Customer Support: Deliver outstanding service by addressing customer inquiries, ensuring accurate and timely resolutions to enhance overall satisfaction.
  • Policy Renewal Engagement: Effectively engage with customers through outbound calls to motivate them to renew their personal insurance policies, aiming to meet retention goals while exceeding customer expectations.
  • Cross-Functional Collaboration: Work closely with teams such as Underwriting, Claims, and Finance to achieve company objectives, uphold service standards, and drive business success.
  • Reporting and Analysis: Prepare and organize monthly reports and account summaries, analyzing data to inform strategic decisions and optimize performance.
  • Performance Improvement: Drive individual and team performance to meet Key Performance Indicators (KPIs), identifying areas for improvement and implementing changes to enhance operational efficiency and effectiveness.
  • Process Excellence: Contribute to service and process improvements, ensuring smooth operations while maintaining business standards and compliance.
  • Additional Support: Assist the team with additional tasks as needed, demonstrating flexibility and a willingness to go above and beyond.


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