Policy Director, Global Safety

6 days ago


Singapur, Singapore TikTok Full time
About the Team

We are seeking a highly skilled and experienced Policy Lead to join our Global Safety team at TikTok. As a key member of our leadership team, you will be responsible for driving the development of scalable policy solutions to ensure user and creator best-in-class support and safety experiences and operational excellence in service delivery.

Key Responsibilities
  • Build and lead a high-performing policy team, manage cross-team relations and optimize policy iteration & implementation procedures to deliver best-in-class safety and support services;
  • Articulate, interpret and implement global product policies externally and internally for various lines of business support channels, covering user and creator TikTok and emerging products support and safety experiences;
  • Guide the improvement of our platform policies and processes around how they are enforced;
  • Work with internal counterparts to have global coordination to identify, assess and resolve user and creator-related support issues in our services;
  • Manage cross-team relationships, in particular with senior TT Product and TnS stakeholders - collaborate with Product, Operations, Legal, and Public Relations teams to build consensus on and improve support and safety policies.
Minimum Qualifications
  • Extensive experience in leading and managing small to medium-sized teams, fostering an inclusive and culturally diverse environment;
  • Significant experience in policy, policy enforcement, or public policy, specifically in technology/social media/content space;
Preferred Qualifications
  • You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;
  • Tech experience would be a big plus.

TikTok recognizes that keeping our platform safe for our communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. We are committed to providing comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.



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