Senior Customer Engagement Manager

4 days ago


Singapore Marina Bay Sands Full time
Job Overview

We are seeking a highly motivated and sales-driven individual to join our team as a Senior Customer Engagement Manager at Marina Bay Sands.

Salary

The estimated salary for this position is SGD 80,000 - 120,000 per annum, depending on experience.

Key Responsibilities

As a Senior Customer Engagement Manager, you will be responsible for promoting the Marina Bay Sands Integrated Resort and driving awareness of its affiliated properties. You will also be tasked with developing strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.

  • Promote gaming products and services to target market segments, especially towards Premium players.
  • Develop profiles on each player to ensure all customer touchpoints have knowledge of individual preferences.
  • Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

You will work closely with cross-functional teams to develop and implement effective marketing strategies that drive business growth and customer engagement.

Requirements

To succeed in this role, you will need:

  • A minimum of 5 years solid experience in managerial positions in the field of Casino Marketing or player development.
  • In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy.
  • In-depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
  • Knowledge of ACSC, Opera as well as Table Touch system is preferred.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.

At Marina Bay Sands, we are committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.



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