Senior Manager, Driver Development and Engagement

4 weeks ago


Singapore Careers@Gov Full time

Job Title: Senior Manager, Driver Development and Engagement

About the Role:

We are seeking a highly skilled and experienced Senior Manager to lead our Driver Development and Engagement team. As a key member of our Public Transport Group, you will play a vital role in developing new Vocational Licence (VL) policy measures, managing VL training and testing operations, and overseeing the operation of handling feedbacks and appeal cases.

Key Responsibilities:

  • Develop and implement new VL policy measures to improve customer experience and digital services adoption rate.
  • Manage VL training and testing operations to ensure high-quality outcomes.
  • Oversee the operation of handling feedbacks and appeal cases to ensure fair and efficient processes.
  • Develop and implement initiatives to improve customer experience and digital services adoption rate.
  • Plan and execute contingency plans to ensure operational continuity.

Requirements:

  • Tertiary qualification in any discipline.
  • At least 10 years of working experience, preferably in operations and project management.
  • Knowledge or experience in leading teams, change management, and strategic thinking will be an advantage.
  • Highly adaptable team player who is able to work independently and multi-task in a dynamic and fast environment.
  • Self-motivated, astute, meticulous, and resourceful to produce innovative solutions to address a range of policy and operational matters.


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