Senior Advertiser Engagement Specialist
20 hours ago
TikTok, a leading social media platform, is seeking an experienced Senior Advertiser Engagement Specialist to join our Global Monetization Integrity team.
About the Role:
We are looking for a seasoned professional who can partner directly with our advertisers in collaboration with the Sales team to enhance their experience on our platform. As a Senior Advertiser Engagement Specialist, you will work closely with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
Main Responsibilities:
- Engage with advertisers to provide a tailored premium service, enhancing the overall advertiser's experience on our platform.
- Engage sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets.
- Contribute to defining and operationalizing premium services for key customers.
- Collaborate closely with Sales, IMI, RIM, PPO, and Policy for onboarding and rolling off advertisers based on integrity and revenue data.
- Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations, and Sales teams.
- Provide recommendations to senior management through quantitative and qualitative analysis of challenges and projects dedicated to specific verticals/markets.
- Establish and improve upon the best practices for the team, writing and maintaining compelling, and accurate documentation and reporting.
- Interact with advertisers daily across all segments of the business, including Key Accounts, Growth and Mid-Market.
- Weekly insights sharing with the segment sales teams providing integrity trends and best practices.
- Provide weekly performance metric insights to the AdEx management team to ensure alignment on KPIs such as Posting Rate and Risk Index.
Requirements:
- At least 2 years of experience in account management, customer success, customer experience, public relations, partnership management, or service design.
- Proven experience in project management, preferably in Operations, Monetization Integrity, or Trust and Safety.
- Work proficiency with operational metrics such as false positives and negatives, accuracy, and recall.
- Able to acquire new skills and knowledge quickly. Capable of managing tasks efficiently with minimal supervision.
- Fluent English and the following SEA language: Vietnamese (preferred).
What We Offer:
- An estimated annual salary of $85,000 - $110,000, depending on location and experience.
- A competitive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a dynamic and innovative company that values diversity, equity, and inclusion.
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