Senior Advertiser Engagement Specialist

20 hours ago


Singapore TikTok Full time
Unlock a Rewarding Career with TikTok

TikTok, a leading social media platform, is seeking an experienced Senior Advertiser Engagement Specialist to join our Global Monetization Integrity team.

About the Role:

We are looking for a seasoned professional who can partner directly with our advertisers in collaboration with the Sales team to enhance their experience on our platform. As a Senior Advertiser Engagement Specialist, you will work closely with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.

Main Responsibilities:

  1. Engage with advertisers to provide a tailored premium service, enhancing the overall advertiser's experience on our platform.
  2. Engage sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets.
  3. Contribute to defining and operationalizing premium services for key customers.
  4. Collaborate closely with Sales, IMI, RIM, PPO, and Policy for onboarding and rolling off advertisers based on integrity and revenue data.
  5. Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations, and Sales teams.
  6. Provide recommendations to senior management through quantitative and qualitative analysis of challenges and projects dedicated to specific verticals/markets.
  7. Establish and improve upon the best practices for the team, writing and maintaining compelling, and accurate documentation and reporting.
  8. Interact with advertisers daily across all segments of the business, including Key Accounts, Growth and Mid-Market.
  9. Weekly insights sharing with the segment sales teams providing integrity trends and best practices.
  10. Provide weekly performance metric insights to the AdEx management team to ensure alignment on KPIs such as Posting Rate and Risk Index.

Requirements:

  • At least 2 years of experience in account management, customer success, customer experience, public relations, partnership management, or service design.
  • Proven experience in project management, preferably in Operations, Monetization Integrity, or Trust and Safety.
  • Work proficiency with operational metrics such as false positives and negatives, accuracy, and recall.
  • Able to acquire new skills and knowledge quickly. Capable of managing tasks efficiently with minimal supervision.
  • Fluent English and the following SEA language: Vietnamese (preferred).

What We Offer:

  • An estimated annual salary of $85,000 - $110,000, depending on location and experience.
  • A competitive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and innovative company that values diversity, equity, and inclusion.


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