Application Operations Manager

1 week ago


Singapore beBeeApplication Full time $80,000 - $120,000
Job Title: Application Operations Manager

Job Summary:
We are seeking an experienced Application Operations Manager to join our team. As a key member of our operations group, you will be responsible for leading a team of support specialists and managing the day-to-day activities of our application support services.

Key Responsibilities:
  • Lead a team of support specialists in providing level 1, 2, and 3 application support
  • Manage daily production support activities, including health checks and incident monitoring
  • Develop and implement process improvements to enhance customer satisfaction and service delivery
  • Maintain accurate knowledge base and ensure timely communication with customers
  • Define and track service level metrics to meet or exceed customer expectations

Requirements:
  • Degree in Electrical Engineering, Computer Science, Communications Engineering, or equivalent
  • 5 years of relevant experience in application support and management
  • 2 years of experience handling team operations and customer interface

Skills and Qualifications:
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and manage multiple priorities
  • Experience with knowledge management and documentation

Benefits:
  • Friendly and dynamic work environment


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