
Application Operations Manager
1 week ago
Job Summary:
We are seeking an experienced Application Operations Manager to join our team. As a key member of our operations group, you will be responsible for leading a team of support specialists and managing the day-to-day activities of our application support services.
Key Responsibilities:
- Lead a team of support specialists in providing level 1, 2, and 3 application support
- Manage daily production support activities, including health checks and incident monitoring
- Develop and implement process improvements to enhance customer satisfaction and service delivery
- Maintain accurate knowledge base and ensure timely communication with customers
- Define and track service level metrics to meet or exceed customer expectations
Requirements:
- Degree in Electrical Engineering, Computer Science, Communications Engineering, or equivalent
- 5 years of relevant experience in application support and management
- 2 years of experience handling team operations and customer interface
Skills and Qualifications:
- Excellent leadership and communication skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and manage multiple priorities
- Experience with knowledge management and documentation
Benefits:
- Friendly and dynamic work environment
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