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Ambassador - Patient Fronting Expert

3 weeks ago

Singapore beBeeAmbassador Full time $40,000 - $60,000

Job Role Summary

We are seeking a skilled Ambassador to fulfill key responsibilities in our organization. As an Ambassador, you will be the first point of contact for visitors and patients, delivering exceptional customer service and ensuring a smooth experience.

Main Responsibilities:

  • Welcome and orientate visitors/patients upon arrival, creating a positive atmosphere from the outset.
  • Assist with online pre-registration and checking in/out at self-help kiosks and entry gantries, streamlining processes and enhancing convenience.
  • Ensure crowd control and proper queue management, maintaining a safe and efficient environment.
  • Provide assistance with way-finding around hospital premises, helping individuals navigate through unfamiliar spaces.
  • Maintain cleanliness and safety of waiting areas and equipment, upholding high standards of maintenance.
  • Handle enquiries and feedback from visitors/patients, responding promptly and professionally.

Essential Requirements:

  • Customer service/patient fronting experience, demonstrating a commitment to delivering excellent patient care.