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Hotel Guest Services Specialist

2 weeks ago

Singapore beBeeCustomer Full time $3,000 - $5,000

Job Overview:

The Guest Service Assistant, Porter is a key role that requires exceptional service skills to deliver an outstanding experience for our guests. The successful candidate will be responsible for providing top-notch customer service, ensuring a smooth and efficient stay for our valued guests.

  • Collaborate closely with the Front Office team to provide excellent service to guests.
  • Establish strong rapport with in-house and long-staying guests, offering assistance as needed.
  • Respond efficiently and tactfully to guests' requests and enquiries, including information about hotel facilities and services.
  • Manage guest baggage storage, as well as the delivery of parcels and correspondence.
  • Maintain accurate records by updating the movements log for all porter duties.

Key Responsibilities:

  • Deliver exceptional customer service and ensure a positive experience for our guests.
  • Assist with luggage and ensure it is stored securely.
  • Collaborate with the Front Office team to ensure seamless communication and service.
  • Maintain accurate records and update the movements log regularly.
Requirements:
  • Front Office experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of Microsoft Office.
  • Attention to detail and ability to multitask.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Chance to develop your skills and expertise in a supportive and collaborative environment.
  • Competitive compensation and benefits package.