DBS Bank Operations Transformation Manager

4 days ago


Singapore DBS Bank Full time

The DBS Bank is seeking a skilled professional to fill the role of Operations Transformation Manager. The successful candidate will lead the implementation of scalable and efficient processing capabilities in various countries, working closely with Technology teams and in-country Tech and Operations teams.

About the Role

As an Operations Transformation Manager, you will be responsible for re-engineering end-to-end processes, analysing operations solutions, and implementing automation agendas to transform consumer banking operations across DBS. You will also liaise with senior stakeholders on initiatives from conceptualization to implementation.

Responsibilities
  • Re-engineer the end-to-end process, analyse and review operations solutions
  • Implement automation agenda to transform consumer banking operations across DBS
  • Liaise with senior stakeholders on initiatives - from conceptualization to implementation
  • Conduct requirement gathering workshop, review and documenting requirements artefacts
  • Review functional specifications and process define documents
  • Coordinate and ensures UAT test plans and test case are executed within UAT schedule
  • Work closely with regional teams and country teams to ensure timely delivery of project
  • Drive and support the Regional CBO project management office
  • Manage overall program financials across Regional CBO and work closely with business stakeholders & financial controllers to obtain program funding and develop business plans
  • Facilitate and assess budget, scope, risk and impact assumptions before project is undertaken
  • Facilitate monthly project steering committee meeting to monitor and report projects progress (following up until completion) and for strategic decisions
  • Facilitate and manage annual budgeting exercise
Requirements
  • Minimum 10 year experience in systems development and/or business process improvement initiatives
  • Preferably with project life cycle experience in Financial Services Industry in Consumer Banking Operation
  • Proven track record and experience in managing change management projects
  • Hands-on team player who is able to see the big picture, possesses a can-do attitude and able to handle ambiguity
  • Strong interpersonal, coordination and planning skills
Benefits

We offer a competitive salary, ranging from SGD $120,000 to SGD $180,000 per annum, depending on experience. We also provide a comprehensive benefits package, including medical and dental insurance, retirement plan, and generous paid time off. As a DBS employee, you will have access to ongoing training and development opportunities to enhance your skills and knowledge.



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