AVP, Voice Infrastructure Specialist, DBS Bank Limited
3 weeks ago
Job Summary
DBS Bank Limited is seeking a highly skilled Voice Engineer to join our team. As a Voice Engineer, you will be responsible for supporting the bank's voice infrastructure, including day-to-day support of Cisco Unified Communications Manager (CUCM), Webex, NICE recording, and MS Team for instant messaging, meeting, and voice capabilities.
Key Responsibilities
- Support the bank's voice infrastructure, including CUCM, Webex, NICE recording, and MS Team.
- Provide day-to-day support for voice-related issues and troubleshoot problems.
- Work with stakeholders to resolve operational, functional, and technical issues.
- Monitor ticketing queues, acknowledge, analyze, and resolve issues.
- Develop and execute engineering scripts to resolve issues or automate routine activities.
Requirements
- Minimum 3 years of experience in Cisco Voice product, NICE Recording, and MS Team.
- Familiar with Cisco Unified Communications Manager (CUCM), Cisco Unity Connections, and Cisco Unified Contact Center Express (UCCX).
- Ability to work independently and as a team.
- Excellent verbal and written communication skills.
About DBS Bank Limited
DBS Bank Limited is a leading financial services group in Asia, with a proven track record of innovation and excellence. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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