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Enterprise Service Delivery Manager
3 weeks ago
This is a high-level service delivery role that requires a strong understanding of IT infrastructure and services.
Key Responsibilities:- Implement changes to the end-user service.
- Monitor performance, troubleshoot, and tune the collaborative service.
- Provide ongoing operations support including OS releases, upgrades, service pack installations, bug fixes, security updates, and system change activities.
- Develop scripting and automation to improve operations.
- Collaborate with other IT teams (networking, security, data center operations) to engineer, and resolve issues.
- Develop policies, processes, and procedures.
- Create and execute communication plans for end-users.
- Bachelor's degree in Computer Science, Information Systems, or Engineering (or equivalent combination of education and experience).
- Minimum 5 years of Microsoft infrastructure deployment and support experience.
- Experience with Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN.
- Cloud computing experience with Office 365 and Google Apps.
- Technical knowledge of Windows Server 2012/2016, VMs, and DNS.
- Experience with Microsoft Intune or other endpoint management solutions.
- Experience researching emerging technologies and applying them to business, including thorough testing before deployment.
- PowerShell scripting and automation skills.
- Strong analytical, management, and planning abilities.
- Knowledge of program and project management methodologies; proven IT project delivery; problem-solving skills; creative process improvements.
- Microsoft Certified Technology Specialist or equivalent certification.
- Ability to work independently and as part of a team.
- English language proficiency and strong communication skills.
- Familiarity with Agile methodologies; project management experience; experience in banking environment is a plus.
- Excellent verbal and written communication across technical and non-technical stakeholders.
Location and Job Details:
- Primary Location: Singapore
- Job: Technology
- Employment type: Full-time
- Job function: Information Technology
- Industries: Banking, Financial Services, and Investment Banking
