IT Field Support Specialist

1 week ago


Singapore beBeeField Full time $60,000 - $90,000
Job Title: IT Field Support Specialist

We are seeking a skilled IT Field Support Specialist to provide on-site technical support and infrastructure deployment & maintenance services to clients.

Key Responsibilities:
  • Provide on-site support for hardware, software, and network issues.
  • Troubleshoot and resolve problems related to desktops, laptops, printers, and other peripherals.
  • Set up and configure new equipment and systems at client locations.
  • Install, configure, and test IT infrastructure including routers, switches, firewalls, and servers.
  • Perform routine maintenance, upgrades, and patch management.
  • Conduct site surveys to assess technical requirements for new deployments.
  • Assist end-users with technical issues and provide basic training on systems and tools.
  • Maintain user access, permissions, and profiles via Active Directory and Microsoft 365.
  • Maintain accurate records of service requests, issue resolutions, and maintenance logs.
  • Generate service reports, site visit records, and equipment tracking logs.
  • Coordinate with internal IT team, vendors, and clients for smooth project delivery.
Requirements:
  • Degree in Information Technology, Computer Engineering, or a related field.
  • 1–3 years of experience in field support or IT infrastructure roles.
  • Proficiency in Windows/Mac OS, networking concepts, and IT troubleshooting.
  • Hands-on experience with routers, switches, firewalls, and network tools.
  • Familiarity with Active Directory, Office 365, and ticketing systems.
  • Good interpersonal and communication skills.
  • Able to work independently, travel to client sites, and manage multiple tasks efficiently.


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