
Foundational Technical Support Professional
2 weeks ago
We are seeking a skilled professional to fill the role of Junior Maintenance Support Engineer in our organization. This entry-level position involves providing foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.
Key Responsibilities:
- Provide technical assistance with hardware issues (laptops, printers, mobile devices)
- Support basic IoT equipment (sensors, cameras, cabling)
In addition, you will be responsible for installing operating systems and applications, troubleshooting software issues (Office 365, VPN, antivirus), and surveillance system operations (NVR reboots, camera alignment).
This role also involves conducting scheduled device health checks, updating asset inventories & maintenance logs, and testing/replacing consumables.
Requirements:
- ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome)
- 0-1 year in technical support
Technical Exposure:
- IoT concepts (sensor types, data flow)
- Mobile device management (Android/iOS)
- Remote support tools (TeamViewer, AnyDesk)
Certifications:
- CompTIA ITF+/A+, Microsoft Fundamentals
Work Environment:
- Willingness for occasional supervised after-hours support
- Ability to lift equipment
Personal Qualities:
- Eagerness to learn IoT/enterprise systems
- Clear communication for user support
- Detail-oriented documentation
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