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Strategic Delivery Manager

1 week ago

Singapore Cognizant Full time

Job Summary:

The Strategic Delivery Manager at Cognizant will lead the development and execution of a comprehensive delivery strategy for accounts and engagements, ensuring alignment with customer objectives, contractual obligations, industry best practices, and Cognizant standards.

Key Responsibilities:

  • Design and execute a tailored delivery charter for each account or engagement, taking into consideration customer goals, service line processes, and metrics
  • Analyze customer requirements and develop strategies to drive delivery excellence, risk management, cost optimization, and assessment processes
  • Lead cross-functional teams in implementing delivery strategies, leveraging Agile methodologies, risk management techniques, and performance metrics
  • Provide local delivery focus for APAC, steering the customization and implementation of delivery excellence strategies for assigned portfolios
  • Report on regional delivery performance, including risk reporting, metrics, and governance measures
  • Drive governance measures through kickoff, PMR, risk reviews, and report performance to leadership teams as needed
  • Connect with executive leadership to present actionable insights and operational details
  • Communicate assessment findings, corrective actions, and expectations to clients
  • Assist with troubled engagement recovery and enhance account capabilities through training and enablement programs
  • Evangelize knowledge management across the portfolio and design the delivery maturity process, tools, and assessments
  • Ensure regulatory compliance and audit readiness for accounts and projects
  • Prevent delivery risk exposure, track project metrics, and drive a management-by-metrics culture
  • Conduct assessments and provide go/no-go decisions by phase end
  • Support building maturity through Agile/DevOps promotion, UX audits, and solution consulting for project tool adoption
  • Lead CMMI and ISO certifications for the region and manage customer satisfaction and risk governance

Requirements:

  • Bachelor's degree in Engineering or Postgraduate degree in any field
  • Minimum 12 years of experience in delivery and delivery excellence, with 8 years of relevant experience
  • Proven experience in driving service improvement and transformation programs, providing thought leadership to clients, and managing cross-functional teams
  • Excellent communication, client interfacing, and presentation skills
  • Experience in designing delivery strategies for delivery teams, interacting with senior leadership, and delivering impactful presentations
  • Knowledge of various delivery management methodologies, ITIL, Six Sigma, and estimation models
  • Professional certifications in project management, Agile, SAFe, DevOps, and DevSecOps are a plus
  • Customer-facing experience and ability to understand business processes and customer requirements are desirable