Customer Experience Strategist

1 week ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Overview

We are seeking a seasoned CRM Senior Executive to join our team at Recruit Express Pte Ltd. As a key member of our organization, you will be responsible for developing and executing CRM strategies that drive customer retention and sales growth.

About the Role

This is an exciting opportunity to work with a dynamic team and make a significant impact on our business outcomes. You will have the chance to collaborate with various stakeholders, including IT, product, operations teams, graphic designers, and external partners, to execute CRM strategies that achieve defined revenue targets.

Key Responsibilities

- Develop and implement CRM strategies and marketing campaigns to optimize customer retention and sales growth
- Plan and execute end-to-end CRM campaigns, including design, processes, performance tracking, QA, and ROI reporting
- Manage and plan CRM and marketing campaigns across multiple communication channels, such as email and SMS
- Identify and implement cost-efficient communication channels to enhance customer engagement
- Analyze existing customer data to understand behavior, improve brand loyalty, and gain new leads and potential customers
- Adopt trends and strategies like upselling and cross-selling to expand the customer base
- Oversee loyalty programs and member acquisition efforts

Requirements and Qualifications


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