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E-commerce Operations Manager

2 weeks ago

Singapore beBeeEcommerceOperationsManager Full time $90,000 - $120,000

Job Title: E-commerce Operations Manager

 

Job Description

We are seeking a highly skilled and experienced E-commerce Operations Manager to join our team. As an E-commerce Operations Manager, you will be responsible for leading the e-commerce platform operation team, ensuring exceptional platform efficiency and operation excellence to support elevated customer experience and business growth.

This role is ideal for a growth-oriented and data-driven professional who is passionate about e-commerce platform growth. You will have the opportunity to work closely with stakeholders and market teams to drive e-commerce platform end-to-end funnel efficiency.

In this role, you will be responsible for identifying opportunities to improve platform funnel efficiency, proposing and driving uplift action plans through agile ways of working with other regional teams.

You will also partner with product/tech/data teams to prioritize and implement tools and features that are essential to drive funnel efficiency, work with analytics teams to establish robust measurement frameworks, and monitor onsite data performance across markets.

Fundamental Responsibilities:

  • Lead E-commerce Platform Operation Team: Ensure exceptional platform efficiency and operation excellence to support elevated customer experience and business growth.
  • E-commerce Platform Funnel Efficiency: Identify opportunities to improve platform funnel efficiency, propose and drive uplift action plans through agile ways of working with other regional teams.
  • Collaboration with Cross-Functional Teams: Partner with product/tech/data teams to prioritize and implement tools and features that are essential to drive funnel efficiency, work with analytics teams to establish robust measurement frameworks, and monitor onsite data performance across markets.
  • Performance Review: Conduct onsite performance reviews with countries, share best practices, and follow up on action plans.
  • Campaign Creation and Optimization: Collaborate with campaign, merchandising, marketing, and supply chain teams to create and optimize compelling campaigns that delight and excite customers.
  • Team Leadership: Lead and grow high-performing e-commerce operation teams, fostering a data-driven and excellence-oriented mindset.
  • Process Development: Develop process SOPs, checklists, and playbooks to share with markets.
  • BPO Vendor Management: Work closely with BPO vendor teams on day-to-day operation activities, monitor work deliverable quality and SLAs, establish process governance, and resolve escalations timely.
  • Data-Driven Approach: Cultivate a data-driven approach within the platform operation team to innovate and continuously improve ways of working with key stakeholders.
Requirements and Qualifications

To be successful in this role, you will need:

  • 8-10 years of experience in e-commerce operation roles within fast-paced consumer-facing environments.
  • Familiarity with front-end e-commerce channel management and back-end e-commerce operations processes.
  • Strategic thinking, business acumen, and data analysis skills with a track record of delivering business growth.
  • Team leadership experience (minimum 3 years) with good stakeholder management skills.
  • Proactive, resilient, and agile in driving digital transformation and innovation.
Benefits

As an E-commerce Operations Manager at our company, you will enjoy:

  • A community where authenticity is embraced and the strength of differences fuels our collective spirit.
  • A culture of empowerment, learning & growth, offering you the tools, space, and opportunity to learn, innovate, and lead.
  • A fulfilling work environment where every action makes a difference.
What We Offer

We offer:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • A chance to make a meaningful impact in the e-commerce industry.

 

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