Strategic Operations Analyst
3 days ago
We are seeking a highly analytical Senior Business Analyst to join our digital operations team. The successful candidate will play a key role in driving our digital transformation strategy, working closely with stakeholders to analyze current business processes, build and maintain multi-year roadmaps, and identify opportunities for digital transformation. This is an exciting opportunity for a seasoned Business Analyst to leverage their expertise in digital transformation, business process analysis, and data analysis to drive operational efficiency and enhance customer experience.
Key Responsibilities:
- Develop and maintain multi-year roadmaps to deliver benefits
- Work with stakeholders across various departments to gather and document detailed business requirements for digital transformation initiatives
- Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization
- Collaborate with IT and operations teams to design and implement digital solutions that address business and operation's needs
- Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation
- Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process
Requirements:
- 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation
- Effective in building and maintain multiyear roadmaps to deliver benefits
- Strong understanding of business process analysis and improvement methodologies
- Experience with digital tools and technologies, such as automation platforms and data analytics
- Proficiency in data analysis and visualization tools (e.g., Excel, Power BI)
- Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation's needs
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region
- Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum)
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