
Ambulance Fleet Coordinator
2 days ago
We are seeking a highly skilled Operations Call Center Executive to join our team. The ideal candidate will have a strong background in coordinating ambulance fleets and possess excellent communication skills.
The role will involve managing non-emergency ambulance bookings, planning and allocating cases to our ambulance team, routing planning, managing crew roster & equipment, and ensuring smooth running of daily operations.
Key Responsibilities:
- Perform email + call-taking functions include but not limited to enquiries, bookings, feedback
- Ensure accuracy of booking records
- Plan resource deployment according to project requirement
- Ensure operationality of crew and equipment
- Assign daily crew pairing and monitor crew movements
- Verify crew attendance and allowances
- Route planning for optimised vehicle efficiency
- Collect daily cash and ensure accuracy of cash records
- Perform any other office duties, as assigned by supervisor/manager
Requirements:
- Diploma (minimum requirement)
- Clear statement of language capability in resume/CV
- Good interpersonal and communication skills, multilingual an added advantage
- Able to work in a fast-paced environment
- MS Excel & WhatsApp knowledge
- Able to commit weekend and work overtime when needed
- Relevant experience in coordinating ambulance fleets (bonus)
- Training will be provided
- You may/will have roster Night duty and weekend duties monthly
Work Location:
- (7mins walking distance from Yio Chu Kang MRT station)
Please state your language/dialects capability clearly in resume/CV.
Mentoring Listening Skills Customer Experience Quality Assurance Interpersonal Skills Mandarin Chinese Multilingual Adaptability Teamoriented Team Lead Excel Ambulance Customer Services Call Center
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