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Medical Operations Specialist

1 week ago

Singapore FRONTIER HEALTHCARE HOLDINGS PTE. LTD. Full time

Overview

  • FRONTIER HEALTHCARE HOLDINGS PTE. LTD. is a leading medical centre dedicated to delivering high-quality healthcare services.

Job Description

  • The Operations Manager plays a vital role in ensuring the smooth day-to-day operations of the medical centre, aligning with the senior leadership team's direction.
  • Responsibilities include managing a team of doctors, clinic operation executives, dispensary technicians, nurses, and administrative executives, as well as providing timely and accurate reports for clinical, financial, business development, and operational purposes.

Key Responsibilities

  • Report to the Head of Operations Department in HQ and assist the Clinical Head in all tasks related to medical centre operations.
  • Manage operations and KPIs of various sections within the centre.
  • Provide leadership, support, and guidance to all staff within the centre.
  • Effectively manage risk and assess opportunities for continuous improvement, planning and driving changes to improve centre operations.
  • Periodically obtain feedback from patients to ensure their needs are met.
  • Work closely with HQ and the Clinical Head to disseminate relevant key messages and marketing information to patients.
  • Monitor and drive operational and financial performance of the centre.
  • Ensure that all centre operations meet relevant government and legal requirements.
  • Ensure all clinical and operational KPIs of the clinic are met or exceeded.