Medical Operations Specialist

5 days ago


Singapore FRONTIER HEALTHCARE HOLDINGS PTE. LTD. Full time

Job Purpose

  • To oversee the smooth operation of a medical centre, ensuring alignment with senior leadership direction.
  • To support the Clinical Head in managing healthcare professionals, administrative staff, and other centre personnel.
  • To provide timely and accurate reports for clinical, financial, business development, and operational purposes.

Duties and Responsibilities
(I) Primary Responsibilities (80%)

  • Report to the Head of Operations Department and assist the Clinical Head in tasks related to medical centre operations.
  • Manage centre operations and KPIs for various sections.
  • Provide leadership, support, and guidance to all staff within the centre.
  • Evaluate risks and opportunities for continuous improvement, planning changes to enhance centre performance.
  • Gather patient feedback to ensure needs are met.
  • Closely collaborate with HQ and the Clinical Head to disseminate relevant information to patients.
  • Monitor and drive operational and financial centre performance.
  • Ensure centre operations comply with government and legal requirements.
  • Achieve or exceed clinical and operational centre KPIs.
  • Perform other duties as delegated by HQ when necessary.

(II) Secondary Responsibilities (20%)

  • Participate in engagement with public, private, and community healthcare entities for collaborations or partnerships.
  • Review marketing and pricing strategies with HQ.
  • Assist the Clinical Head in reviewing policy and procedure manuals regularly.

Job Specification/Requirements

  • Possess a relevant university degree.
  • Hold at least 2 years of experience in healthcare administration and operations.
  • Able to work independently.
  • Good supervisory and management skills.
  • Strong listening and communication skills.
  • Effective analytical and problem-solving skills.
  • Proficient in Microsoft Office IT skills – Excel, Word, and PowerPoint.


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