Production Support Specialist
4 days ago
Tangspac Consulting PTE LTD is a leading consulting firm providing expert services in system reliability and engineering.
About the Role
We are seeking an experienced Production Support Specialist to join our team, responsible for managing L2 support for day-to-day incidents and service requests. The successful candidate will have a strong background in technical debt management and be able to align with providers and infrastructure in respect to lifecycle or IT services.
Responsibilities
- Manage L2 Support for day-to-day incidents / service request.
- Ensure all SLA defined for Production support are met.
- Support the system architect in the raising and maintenance of technical debts.
- Adopt SRE principles to help build a more robust and stable production.
Requirements
The ideal candidate must have 8+ years of experience in production Support in a banking environment, with exposure to technical requirements, analysis, and development. Knowledge of ITIL Concepts and SRE Methodology for Incident management is essential.
Candidates must also possess excellent troubleshooting skills, DevOps knowledge, and proficiency in Azure DevOps.
Additionally, the candidate should have strong communication skills and be able to work collaboratively with cross-functional teams.
Estimated Salary
$120,000 - $180,000 per annum
About the Benefits
We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development. Our team is committed to creating a supportive and inclusive work environment that fosters collaboration and innovation.
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