Senior Process Improvement Specialist
1 week ago
Business Operations Specialist
We are seeking a Business Operations Specialist to support the development and implementation of business processes across various departments.
Key Responsibilities:
- Analyze and document current business processes, pain points, and improvement opportunities across Operations, Accounting, and Risk domains.
- Drive the definition of Target Operating Models (TOM) by engaging with stakeholders and translating business needs into functional requirements.
- Support GL/accounting system design, ensuring alignment with financial reporting and regulatory requirements.
- Collaborate with risk teams to identify, analyze, and document risk exposure, mitigation strategies, and related process controls.
- Facilitate requirements gathering sessions, workshops, and walkthroughs with stakeholders across the enterprise.
- Translate business requirements into functional specifications for development and QA teams.
- Support user acceptance testing (UAT), process reengineering, and documentation of standard operating procedures (SOPs).
- Act as a liaison between business units and technology teams, ensuring clear understanding and successful delivery of projects.
Required Skills & Qualifications:
- 5+ years of experience as a Business Analyst in financial services, with exposure to Operations, Accounting, and Risk functions.
- Strong understanding of accounting principles, general ledger systems, and financial reconciliations.
- Experience working with risk management frameworks, risk assessment, and controls documentation.
- Demonstrated experience in Target Operating Model (TOM) development and business process optimization.
- Excellent stakeholder management, communication, and documentation skills.
- Proficiency with BA tools such as JIRA, Confluence, Visio, and Excel.
- Ability to work in Agile and/or Waterfall project environments.
Preferred Qualifications:
- Knowledge of banking products, loan servicing, or financial reporting standards.
- Familiarity with regulatory requirements such as Basel III, IFRS, or SOX.
- Professional certifications like CBAP, CPA, CFA, or FRM are a plus.
As a Business Operations Specialist, you will have the opportunity to work on a variety of projects, including process improvement initiatives and system implementations. You will be responsible for analyzing business processes, identifying areas for improvement, and developing solutions to implement changes.
Responsibilities may include:
- Developing and implementing business process improvements
- Analyzing and documenting business processes
- Identifying and mitigating risks associated with business operations
- Communicating with stakeholders to ensure clear understanding of business operations
- Coordinating with technology teams to ensure successful delivery of projects
Requirements include:
- 5+ years of experience in business operations or a related field
- Strong understanding of business operations and process improvement techniques
- Excellent communication and documentation skills
- Ability to work in Agile and/or Waterfall project environments
- Proficiency with BA tools such as JIRA, Confluence, Visio, and Excel
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