CX Solutions Director

2 weeks ago

Singapore beBeeCxleader Full time $1,200,000 - $1,500,000
Lead CX Solutions in APAC

We are seeking an experienced Solution Engineering Director to lead our international team of pre-sales experts across APAC.

This role will be responsible for ensuring alignment with company strategy and regional GTM activities, working closely with specialist pre-sales, sales, marketing, product house, partners, and regional leadership.

The ideal candidate will have a proven record of managing global pre-sales teams in a challenging and global environment while maintaining a high level of responsiveness.

Key Responsibilities:

  • Lead and manage a team of portfolio solution engineers to drive sales of the complete NICE CX software portfolio.
  • Assist our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations.
  • Continuously build and maintain relationships with key and executive stakeholders in major sales cycles.

Requirements:

  • 10+ years of managing large global pre-sales teams in a software company.
  • Previous experience managing Contact Centre/CX Digital solutions teams is preferred.
  • Broad knowledge of call center technologies, automatic call distributors (ACD) and interactive voice response (IVR) systems.

Benefits:

NICE offers a dynamic and challenging work environment with opportunities for growth and development.

We are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds.

About Us:

NICE is a leading provider of cloud-based contact center technology, trusted by 25,000+ global businesses to deliver extraordinary customer experiences.

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