CX Growth Manager

2 days ago

Singapore beBeeStrategist Full time $800,000 - $1,000,000

Job Title: CX Growth Strategist

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About the Role:

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  • The CX Growth Strategist will contribute to the overall expansion of the Customer Experience (CX) service line in Singapore. They will act as a lead and advisor to a selection of clients allocated to them across various CX programs, driving operational efficiencies, shaping the direction of the account, and ensuring strategic insights deliver value to our clients.
  • They will execute the global CX strategy with the CX lead, drive acquisition of new business / additional industry verticals into the business unit, and be responsible for new business development and retention of existing programs.
  • Contribute to and drive overall turnover growth for CX Singapore, creating/co-creating powerful proposals and pitches for our clients, innovating and surprising them with what we can do.
  • Achieve set AOT & GM targets, conduct market and competitor analysis, and build strong relationships across our business and with clients, inspiring thought leadership and innovation to deliver excellence in everything we do.
  • Support and coach CX teams in driving execution, implementation, and strategy-driven work for our clients that incorporate CX solutions and services.
  • Work with global CX teams and markets to bring best practice and thinking on similar clients and programs to their business unit/allocated strategic clients.
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Responsibilities:

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  • Co-create and activate client-specific account plans to meet target revenue objectives, including value-added appropriate CX solutions in existing and new proposals/programs.
  • Interact with clients to promote the brand, value proposition, and sell CX services and solutions.
  • Develop skills and coach team members to provide expertise in CX solutions.
  • Contribute to the overall wider CX team collaboration.
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Requirements:

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  • At least 10 years of strong Market Research Experience (including CX experience).
  • Business development (strong sales and negotiation skills) and developing strong client relationships.
  • Experience in relevant sectors.
  • Designing sound business plans outlining client, people, collaboration, and financial considerations.
  • Strong innovative research and analytical skills.
  • Quantitative and Qualitative experience.
  • Strong client industry knowledge.
  • CX solutions and skills.
  • Advanced analytical skills.
  • Ideation, moderation, and facilitation.
  • Proficiency with the MS Office package.
  • CX Technology experience (an advantage).
  • Ability to learn other software packages.
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Key Skills:

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  • Customer Retention.
  • Team Collaboration.
  • Analytical Skills.
  • Customer Insight.
  • Advanced Excel.
  • Strategy.
  • Thought Leadership.
  • New Business Development.
  • Storytelling.
  • Facilitation.

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