Global CX Director

7 days ago

Singapore beBeeCustomerExperience Full time $90,000 - $120,000

We are seeking an experienced leader to join our team as a Global CX Strategist. The ideal candidate will have a strong background in customer experience and operations, with a proven track record of growing global or regional support operations.

Experience

  • 8+ years of experience in customer experience, customer operations, or support, ideally in a consumer tech or app-based environment.
  • 3+ years in a leadership role managing CX teams, with a demonstrated track record of setting and owning CX strategy, team structure, tooling roadmap, and process development.
  • Strong data literacy, comfortable with trend analysis, building dashboards, and storytelling with data.
  • Experience with CX and incident management tools such as Zendesk, Intercom, UnitQ, etc.

Leadership Skills

  • Proven ability to lead cross-functional teams, including Product, Engineering, Brand, and Trust & Safety.
  • Demonstrated experience in managing high-priority technical and reputational incidents with rigour and calm.

Required Qualifications

  • Familiarity with project management methodologies and tools.
  • Fluency in both written and spoken English and Mandarin Chinese is preferred (to coordinate with our internal teams in North America and Asia).
  • Ability to work effectively in a remote team environment.

Additional Preferences

  • BA/BS degree in Computer Science, Marketing, Business Administration, or related field.
  • Professional certifications such as Certified Customer Experience Professional (CCXP) or Certified Project Manager (CPM).

If you are passionate about delivering exceptional customer experiences, please submit your application.

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