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Business Outcomes Specialist

2 weeks ago

Singapore beBeeSuccess Full time
Customer Success Manager

Our team is seeking a skilled Customer Success Manager to join our organization. As a Customer Success Manager, you will play a vital role in ensuring the successful adoption and expansion of our enterprise solutions within assigned accounts.

You will be responsible for defining business outcomes and orchestrating comprehensive success plans, as well as demonstrating and educating customers on how to use our platforms, content, and technologies. Additionally, you will ensure customers derive maximum value from their investment in our services and solutions.

Key Responsibilities:
  • Clearly define business outcomes and orchestrate comprehensive success plans
  • Demonstrate and educate customers on how to use our platforms, content, and technologies
  • Ensure customers derive maximum value from their investment in our services and solutions

You will work closely with internal operations and account management teams to drive content usage growth and retention through regular engagement with clients, discussing product/content roadmaps and improvements. You will also collaborate with client application owners to ensure they are getting the most from our data.

This role requires strong multi-asset content expertise across pricing and reference data, as well as a deep understanding of regulatory landscapes and their potential impact on financial markets. You should have minimum 5 years client-facing experience, preferably managing and supporting Pricing and Reference data workflows of financial institutions.

Requirements:
  • Strong multi-asset content expertise across pricing and reference data
  • Deep understanding of regulatory landscapes and their potential impact on financial markets
  • Minimum 5 years client-facing experience, preferably managing and supporting Pricing and Reference data workflows of financial institutions

We offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. Our organization values diversity and actively seeks to attract people with unique backgrounds and perspectives.