AI Business Outcomes Specialist

4 days ago

Singapore beBeeAdoption Full time $90,000 - $120,000
Job Description

As a Principal AI Specialist, you will play a key role in helping customers achieve business outcomes as fast as possible using Zendesk AI solutions.

This dynamic customer advisory role is responsible for driving AI adoption and ensuring customers realize value and outcomes from their investment in Zendesk's Advanced AI Agents.

You will work across a customer's organization, from CXO-level to senior customer experience leaders, administrators running Zendesk solutions, and ProdDev teams.

The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk's Advanced AI Agents.

Key Responsibilities:
  • Drive AI adoption through outcome-driven engagement throughout the customer's journey and be a product expert using Zendesk's Advanced AI Agents
  • Be the AI specialist partner in Success for the Customer Success organization, functioning as an internal business partner and driving AI adoption into overall success planning
  • Work hand in hand with Customer Success, Professional Services, and ProdDev to ensure customers are realizing value with AI
Required Skills and Qualifications

To succeed in this role, you will need:

  • A proactive approach to customer health management through intentional, outcome-driven customer engagement
  • Collaboration skills to work closely with Zendesk customers and colleagues, particularly Zendesk Customer Success Managers, to accelerate AI adoption and customer value realization
  • Strong relationships-building skills to cultivate, strengthen, and accelerate growth of Zendesk customer relationships
  • A comprehensive understanding of how Zendesk's Advanced AI Agents can be used to create value for customer service teams and in Zendesk CRM
Benefits

This role offers a unique opportunity to make a significant impact on our customers' businesses and drive company growth aspirations.

As a Principal AI Specialist, you will have the chance to develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals, and architects.

Others

In addition to core customer-facing responsibilities, you must also be able to:

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