
Executive Director of Client Engagement
7 hours ago
This is a leadership role responsible for driving the strategy and performance of the strategic accounts team in Singapore. The focus will be on revenue growth, customer retention, and high-value relationship management.
The ideal candidate will have strong leadership skills and experience in sales and marketing. They should be able to develop and execute departmental sales strategies aligned with overall business objectives and drive consultative selling excellence. Additionally, they must lead contract negotiations, ensuring commercially sound agreements in line with company policy.
Main Responsibilities
- Lead the Strategic Accounts team in Singapore to achieve and exceed revenue, retention, and performance targets.
- Develop and execute departmental sales strategies aligned with overall business objectives.
- Drive consultative selling excellence, including oversight of key product demos, presentations, and tender responses.
- Lead contract negotiations, ensuring commercially sound agreements in line with company policy.
- Champion customer retention and expansion by reinforcing value propositions and solution differentiation.
- Build and maintain strong senior-level client relationships, ensuring consistent, high-quality engagement.
- Foster cross-functional collaboration to deliver an integrated and customer-centric experience.
- Set and monitor standards for client interaction quality and frequency to strengthen competitive positioning.
- Provide strategic input into market planning and product development initiatives.
- Stay ahead of market trends, regulatory changes, and competitor activities to inform decision-making.
- Oversee portfolio planning and pipeline management, ensuring accurate forecasting and alignment to strategic goals.
- Ensure accurate and timely reporting, including team compliance with Salesforce and internal reporting standards.
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