Field Service Engineer
6 days ago
Overview
The Field Service Engineer is a key member of our installation and maintenance team, responsible for ensuring the smooth operation of our customers' equipment. This role involves performing routine preventative maintenance, resolving technical issues, and providing exceptional customer service.
About the Role
- We are seeking an experienced engineer to join our team on a full-time basis, with a focus on installation and maintenance activities.
- The ideal candidate will have a strong understanding of electrical and mechanical systems, as well as excellent problem-solving skills and communication abilities.
Responsibilities
- Perform routine preventative maintenance tasks within established timeframes, ensuring minimal downtime and optimal equipment performance.
- Respond to technical issues in a timely manner, working closely with senior engineers and other stakeholders to resolve complex problems.
- Conduct quality repairs, following established procedures and guidelines to ensure consistency and accuracy.
- Follow all checklists and procedures, verifying that correct Revs of procedures and schematics are available prior to performing work.
- Diagnose and resolve recurring technical problems, demonstrating a consistent ability to execute escalation plans.
- Support the preparation and delivery of technical information to internal and external stakeholders, showcasing expertise in fundamental theories and circuit diagrams.
- Apply diagnostic techniques, utilizing documentation and test equipment with assistance from senior engineers as needed.
- Assume responsibility for complete customer satisfaction within the work area, assisting in planning, communicating, and coordinating support plans with customer management.
Requirements
- Associate's Degree or equivalent experience in a related field.
- 2-4 years of experience in field service engineering, with a focus on installation and maintenance.
- Strong knowledge of electrical and mechanical systems, including circuit diagrams and troubleshooting techniques.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Ability to travel up to 75% of the time, with occasional overnight stays required.
Benefits
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for professional growth and development, with training and education programs available.
Location
This role is based in [Location], with regular travel required to customer sites throughout the region.
Estimated Salary: $90,000 per annum
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