Field Service Engineer

2 months ago

Singapore SE ACTIVE PTE. LTD. Full time
Roles & Responsibilities

Job Title: Field Service Engineer

Location: Singapore

Employment Type: Full-Time

Department: After Sales Department

Reports To: Head of After Sales


About the Company:
SE Active was awarded the exclusive distributorship for Technogym effective January 2018. This distributorship empowers SE Active as the sole entity responsible for managing everything Technogym in Singapore and Malaysia - from equipment & solution selling, to after sales services and warranty protection for all equipment distributed locally.


Technogym is a company specializing in premium fitness equipment for both home and commercial gyms. Technogym makes top-notch fitness equipment found in luxury property gyms or used by Olympic athletes for training and are the 9th consecutive Official Supplier of the Olympic Games, from Sydney 2000 to Paris 2024.


Job Overview:

We are looking for a dedicated Field Service Engineer to manage the installation, troubleshooting, maintenance, and service of our high-end equipment. In this role, you will be responsible for handling service calls, ensuring timely and efficient delivery of equipment to customers, and maintaining an organized record of all service activities. You will work closely with other Field Service Engineers in the After Sales team and the Head of After Sales to coordinate daily service schedules and assist with logistics, stock management, and showroom upkeep. This role requires proactive customer service, attention to detail, and the ability to represent the company in a professional manner at all times. If you're passionate about technology, fitness, and providing outstanding customer service, we would love to hear from you


Responsibilities:

  • Oversee the installation, troubleshooting, repair, maintenance, and delivery of premium equipment to clients, ensuring the highest level of service quality.
  • Maintain accurate and detailed records of all service calls, tool inventories, and repair activities.
  • Coordinate with the After Sales Executive for the seamless issuance of invoices related to service calls, repair work, and replacement parts.
  • Support the Head of After Sales and After Sales Executive in the efficient scheduling of daily service operations, ensuring that all assignments are completed promptly and professionally.
  • Provide prompt, proactive, and exceptional customer service, addressing service installations, complaints, and maintenance needs with a premium-level approach.
  • Facilitate and respond to all internal meeting requests in a timely manner.
  • Assist the Logistics Executive with inventory management, including stock checks and maintaining spare parts.
  • Support logistics operations, including delivery of new equipment, receipt of goods, and local transportation arrangements, ensuring a smooth process.
  • Ensure the showroom is consistently well-maintained, with all equipment in optimal working condition, representing the brand’s high standards.
  • Act as a brand ambassador, consistently representing the company with professionalism, integrity, and a customer-first attitude.


Requirements:

  • Team player with a strong work ethic and a high level of self-motivation.
  • Demonstrates reliability and professionalism by consistently being punctual for all duties and reporting to work.
  • Maintains a high level of enthusiasm and positive energy when interacting with colleagues and customers, enhancing the customer experience.
  • Fully understands and aligns with the company’s mission and vision, representing the brand in all interactions.
  • Highly organized and detail-oriented, capable of managing multiple tasks efficiently while maintaining a clean and tidy workspace.
  • Confident communicator, able to engage effectively with individuals at all levels within the organization and with external stakeholders.
  • Possesses strong product knowledge and is able to communicate the features and benefits of all products and services with clarity and confidence.
  • Excellent communication skills, with a focus on delivering superior customer service.
  • Must hold a Class 2B motorcycle license and have access to a motorbike for conducting service activities.
  • Preferably holds a Class 4 driving license for the delivery of equipment via lorry when needed.
  • When required, must be able to lift and carry equipment and materials weighing up to 20-30 kg as part of regular delivery, maintenance and installation tasks.


Additional Requirements:

  • Diploma/Advanced/Higher/Graduate Diploma in Engineering (Mechanical/Electrical & Electronics) or a related field.
  • Basic IT knowledge is an advantage.
  • Strong command of both written and spoken English.
  • Minimum of 1 year of experience in a related field, with prior experience in repairing and maintaining fitness equipment being highly advantageous. Fresh graduates with the right skills and attitude are welcome to apply.
  • Preferably a non-executive specialized in Maintenance/Repair (Facilities & Machinery) or a similar role.

Tell employers what skills you have

Product Knowledge
Field Service
Preventive Maintenance
Able To Multitask
Troubleshooting
Aftersales
Electrical
Inventory Management
Driving License
Transportation
Team Player
Customer Service
Assembly
Electrical Engineering
Electronics
Calibration
Technical Support

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