Field Service Engineer

3 days ago


Singapore Lam Research Full time

The Role

Lam Research is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing quality repair and preventive maintenance services for Lam etch/clean/deposition equipment at customer sites.

Key Responsibilities

  1. Install and relocate equipment at customer sites, conducting associated start-up, cut over, and check-out activities.
  2. Provide warranty tool support or paid service for out-of-warranty tools by performing on-site preventive maintenance and addressing equipment abnormalities.
  3. Apply troubleshooting techniques to eliminate equipment malfunctions, conducting diagnostic procedures to isolate problems and assess their severity.
  4. Implement field modifications or updates as released in Engineering Change Orders (ECOs), involving removal and installation of assemblies, sub-assemblies, systems, and subsystems.
  5. Carry out Tier 2 process qualification work.
  6. Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports.
  7. Represent Lam Research professionally to customers, utilizing knowledge of the company's product lines and services to inform existing/potential customers of new/additional needs.
  8. Develop good customer relations during installation and execution of service contracts.
  9. Maintain company-assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition and ensure it is secure and accounted for.

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