Field Service Engineer
3 days ago
The Role
Lam Research is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing quality repair and preventive maintenance services for Lam etch/clean/deposition equipment at customer sites.
Key Responsibilities
- Install and relocate equipment at customer sites, conducting associated start-up, cut over, and check-out activities.
- Provide warranty tool support or paid service for out-of-warranty tools by performing on-site preventive maintenance and addressing equipment abnormalities.
- Apply troubleshooting techniques to eliminate equipment malfunctions, conducting diagnostic procedures to isolate problems and assess their severity.
- Implement field modifications or updates as released in Engineering Change Orders (ECOs), involving removal and installation of assemblies, sub-assemblies, systems, and subsystems.
- Carry out Tier 2 process qualification work.
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports.
- Represent Lam Research professionally to customers, utilizing knowledge of the company's product lines and services to inform existing/potential customers of new/additional needs.
- Develop good customer relations during installation and execution of service contracts.
- Maintain company-assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition and ensure it is secure and accounted for.
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