Hotel Operations Manager

4 days ago


Singapore RAFFLES Full time
Job Overview

We are seeking a highly skilled Hotel Operations Manager to oversee the Rooms Division at Raffles Singapore. This is an excellent opportunity for an experienced professional to take charge of hotel operations and contribute to delivering exceptional guest experiences.

About the Role

The Hotel Operations Manager will be responsible for managing all aspects of the Rooms Division, including Housekeeping, Lobby Operations, Concierge, Raffles Butler, and Floral Boutique. Key responsibilities include:

  • Developing and implementing operational strategies to maximize room revenue and productivity.
  • Spearheading the delivery of exceptional guest experiences by ensuring seamless processes and innovative enhancements.
  • Mentoring and coaching leaders within the division to uphold high standards of service quality.
  • Collaborating with the Finance team to ensure compliance with credit policies and procedures.
Requirements

To be successful in this role, you will need:

  • A diploma or degree from a hospitality or related field.
  • A minimum of 12 years' relevant experience, with at least 5 years at a management level.
  • Excellent communication skills in English, with the ability to communicate in a second language an advantage.
Competencies

You will possess strong interpersonal skills, with the ability to direct, train, and motivate individuals while creating a cohesive team. Additionally, you should have good working knowledge of budgets, forecasting, profit and loss statements, and be able to focus on service with attention to detail.

Benefits

Raffles Singapore offers a competitive salary package, including:

  • An estimated annual salary of SGD $120,000 - $180,000, depending on experience.
  • A 5-day workweek.
  • Duty meals provided.
  • Colleagues' discount and/or preferential room rates at worldwide Accor Hotels.
  • Flexible benefits, including dental, optical, vacation expenses, and children's education.
  • Medical and wellness benefits.
  • Comprehensive insurance coverage.
  • Local and overseas career development and growth opportunities.
  • Holistic learning and development opportunities.


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