Expert Desktop Engineer

2 days ago

Singapore beBeeSupport Full time $60,000 - $80,000
Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our IT team. This individual will be responsible for delivering end-to-end desktop support, encompassing installation, configuration, and troubleshooting of Windows/macOS systems, Microsoft Office suite, and enterprise applications.

Main Responsibilities
  • Installation, Configuration, and Troubleshooting: Install, configure, and troubleshoot Windows/macOS systems, Microsoft Office suite, and enterprise applications.
  • Network and Security: Provide expert guidance on meeting systems including Zoom, Microsoft Teams, Tencent Meeting, and Voov. Collaborate with supervisors to execute IT-related upgrades, deployments, and day-to-day operational maintenance initiatives.
  • User Support: Assist in enforcing organizational security policies, including antivirus management, patch deployment, and access control protocols. Manage office PC setup, configuration, repair coordination, and timely resolution of hardware and software faults.
  • Account Administration: Oversee account administration and provide user support for Microsoft 365, Google Workspace, and Microsoft Teams.
  • Troubleshooting and Repair: Render technical support for internal network connectivity (Wi-Fi and wired LAN) and conduct thorough troubleshooting of related issues.
  • Device Management: Responsible for planning, configuring, debugging, managing, and maintaining internal network devices such as firewalls. Design, implement, and maintain access permissions for file servers and various SaaS applications.
  • Security and Compliance: Perform security management duties, including virus protection, OS patch application, and maintenance of MFA and VPN systems. Establish and maintain IT asset ledgers (covering computers, monitors, licenses, etc.) and conduct regular inventory checks.
Requirements
  • Experience: 3-5 years of demonstrated experience in desktop support and maintenance.
  • Technical Skills: In-depth familiarity with Windows and macOS operating systems. Strong communication skills and a proven ability to collaborate effectively within a team.
  • Certifications: Competence in installing, configuring, and troubleshooting Windows 10/11 systems. Hands-on experience with basic operations and troubleshooting of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams).
  • Knowledge: Solid understanding of fundamental network concepts (TCP/IP, Wi-Fi, wired LAN, etc.). Knowledge of basic security principles, including virus protection and Windows Update management.
  • Skills: Familiarity with configuration, operation, troubleshooting, and resolution of mainstream firewalls (e.g., Fortigate). Proficiency in mainstream video conferencing systems and their practical application.

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