Desktop Engineer

1 week ago


Singapore Innovatiq Technologies Pte Ltd Full time

**Desktop Engineer**
- Onsite Support services to resolve desk-side-related issues
- Install desktop/laptop OS as per requirement, add/remove accessories, devices, peripherals and configure PCs.
- Installation of the standard Desktop Application packages like configuring O365 for the end users
- Provide support for desktop Standard Products (Laptops, Desktops, Printers, and Scanners etc.)
- Ensure proper local area connectivity to all desktops / laptops in coordination with.
- Troubleshooting & resolving user problems remotely for first level & Engineer dispatch at second level
- Update the ticketing tool with the activities performed at site
- Anti-virus management
- Provide necessary assistance in liaising with third-party vendors with regards to the coordination on maintenance support
- Routine checking of anti-virus log files for checking of any virus detected and cleaned on the desktop
- Fixing any Paper Jam related issues and First level of servicing of the printers to ensure smooth functioning of operations.
- In the event the situation needs escalation to the vendor, the Engineer will coordinate with the Vendor till the resolution of the problem.
- Restart Print Queues in case of a ‘Hung’ State
- Coordinate with Hardware support teams/vendors and resolve any hardware failures in the printers

**Job Types**: Full-time, Permanent

**Salary**: Up to $4,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance

Schedule:

- Flexible hours
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Professional Qualification (preferred)

**Experience**:

- Desktop support: 1 year (preferred)


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