Desktop Engineer

1 week ago

Singapore ITCONNECTUS PTE. LTD. Full time

**Desktop Engineer**
- Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
- Troubleshooting and repairing hardware and network connectivity issues.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Performing system upgrades including the installation of new hardware and software.
- Ensuring systems interconnect seamlessly with diverse systems and active directories.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
- Customize desktop hardware to meet user specifications and site standards
- Provide VIP support (preferred)
- Resolve and update incidents with in SLA and also update stakeholders for P1 cases
- Update KB with solution provided
- Training and guiding staff on the use of hardware and software.
- Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
- Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
- Participating in hardware and software reviews and recommending purchases.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.

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