Technical Specialist
4 weeks ago
The Company
AVOMIND is a pioneering company founded in 2019, specializing in advanced cooling solutions for various industries. Our mission is to revolutionize cooling systems, making them more accessible and efficient while providing unparalleled customer support and service.
The Role
We are seeking a dedicated and skilled Technician/Inspector based in Singapore to support the installation, maintenance, and technical operation of our advanced cooling systems. This individual will ensure optimal performance and client satisfaction through hands-on equipment management and timely customer support.
Responsibilities- Oversee the installation, maintenance, and repair of equipment at client sites.
- Provide frontline technical support by troubleshooting and resolving issues, escalating complex cases as necessary.
- Perform regular maintenance checks, diagnose technical problems, and recommend adjustments or improvements.
- Act as the first point of contact for client technical inquiries, delivering effective solutions and following up to ensure issues are resolved satisfactorily.
- Prepare and update activity reports, maintain accurate customer data, and document each case for record-keeping and future reference.
- Conduct on-site inspections and coordinate with team members to complete tasks efficiently.
- Work closely with the Market Operations Manager and report on feedback gathered from clients, helping to enhance service quality and process improvements.
- 1+ years of experience in technical support or related technician roles (internship experience acceptable).
- Strong hands-on knowledge in mechatronics or mechanical systems.
- Practical experience with support software, temperature measuring devices, or cooling systems is a plus.
- Excellent customer service and communication skills, with a client-focused approach.
- Advanced troubleshooting skills, able to work independently or as part of a team.
- Strong attention to detail and documentation skills for accurate reporting and case closure.
Additional Information
- Extensive on-site training will be provided in Singapore, including a 2-3 week onboarding period with guidance from an experienced technician.
- The role is part-time (6 hours/day, 5 days/week) with work mainly conducted on client premises.
- Immediate availability is required to meet the operational needs and support the recent deployment of equipment in Singapore.
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