Technical Infrastructure Specialist
3 weeks ago
Infrastructure Technical Specialist Role Summary
At KRYJAS PRIVATE LIMITED, we are seeking a highly skilled Infrastructure Technical Specialist to join our team. As an Infrastructure Technical Specialist, you will play a key role in supporting our company's IT infrastructure, ensuring smooth and efficient service delivery.
Key Responsibilities:
- Provide technical support for daily helpdesk operations, ensuring timely and accurate issue resolution.
- Handle complex technical incidents and collaborate with Level 2 (L2) support teams to resolve issues within the agreed Service Level Agreement (SLA) timeframe.
- Oversee staff performance, ensuring service level targets are met, and address discrepancies or complaints with corrective actions as necessary.
- Collaborate with the product manager to facilitate product onboarding and prepare detailed monthly reports for management.
- Monitor system alerts and abnormal behaviours, following incident isolation procedures to identify, verify, and resolve issues.
- Manage the entire lifecycle of incident tickets—from creation and updates to escalation and final resolution—ensuring proper closure.
- Perform health checks after system changes to verify stability and functionality.
- Review and optimize operational scripts for improved efficiency.
- Consolidate records for reporting, analytics, and audit purposes.
Requirements:
- Minimum of 8 years of experience in system/servers (VMware/Hyper-V) with a proven track record in networks (LAN/WAN, Cisco Routers & Switches, firewall).
- Strong exposure to Cyber Security, SIEM, and vulnerability assessment.
- Excellent communication and collaboration skills.
What We Offer:
- A challenging and rewarding role in a dynamic organization.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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