Technical Infrastructure Specialist

3 weeks ago


Singapore KRYJAS PRIVATE LIMITED Full time

Infrastructure Technical Specialist Role Summary

At KRYJAS PRIVATE LIMITED, we are seeking a highly skilled Infrastructure Technical Specialist to join our team. As an Infrastructure Technical Specialist, you will play a key role in supporting our company's IT infrastructure, ensuring smooth and efficient service delivery.

Key Responsibilities:

  1. Provide technical support for daily helpdesk operations, ensuring timely and accurate issue resolution.
  2. Handle complex technical incidents and collaborate with Level 2 (L2) support teams to resolve issues within the agreed Service Level Agreement (SLA) timeframe.
  3. Oversee staff performance, ensuring service level targets are met, and address discrepancies or complaints with corrective actions as necessary.
  4. Collaborate with the product manager to facilitate product onboarding and prepare detailed monthly reports for management.
  5. Monitor system alerts and abnormal behaviours, following incident isolation procedures to identify, verify, and resolve issues.
  6. Manage the entire lifecycle of incident tickets—from creation and updates to escalation and final resolution—ensuring proper closure.
  7. Perform health checks after system changes to verify stability and functionality.
  8. Review and optimize operational scripts for improved efficiency.
  9. Consolidate records for reporting, analytics, and audit purposes.

Requirements:

  • Minimum of 8 years of experience in system/servers (VMware/Hyper-V) with a proven track record in networks (LAN/WAN, Cisco Routers & Switches, firewall).
  • Strong exposure to Cyber Security, SIEM, and vulnerability assessment.
  • Excellent communication and collaboration skills.

What We Offer:

  • A challenging and rewarding role in a dynamic organization.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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