CPC General Manager C13
1 month ago
Job Summary:
The Citigold Private Client (CPC) General Manager is a senior management professional responsible for leading a team of Relationship Managers and delivering exceptional client experiences. Key responsibilities include overseeing team targets, staff planning, and progression pathways, as well as providing individual feedback, training, and coaching.
Key Responsibilities:
- Oversee a team of CPC Relationship Managers, responsible for team targets, staff planning, and progression pathways
- Provide individual feedback to staff, perform training, and provide coaching where necessary
- Drive excellence in client experience, superior delivery to clients, and uphold high control standards in all client engagements
- Conduct strategic business planning for the team, ensuring sound sales management and pipeline management
- Maintain relationships with key clients, business partners, and stakeholders, ensuring customers are well served in accordance with CPC standards and value proposition
- Prioritize and coordinate daily tasks to ensure operating efficiencies are achieved, including hygiene control checks, supervisory trade monitoring, supervisory trade checks, and callbacks
- Coordinate with HOSM partners to ensure adequacy of infrastructure and general upkeep of the branch, and provide full support to premise-related controls
- Ensure full compliance with all regulations, including upholding the highest standards on Anti-Money Laundering and Know Your Customer policies
Qualifications:
- 6-10 years of relevant experience required
- Proven record in sales management
- Consistently demonstrates clear and concise written and verbal communication skills
- Consistently demonstrates analytic skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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