Service Quality Expert

5 days ago


Singapore beBeeCustomerExperience Full time $46,000 - $62,000
Job Description

We are seeking a highly skilled Service Quality Expert to join our team. As a key member of our organization, you will play a vital role in ensuring exceptional patient experience and service quality.

Key Responsibilities:
  • Handle customer feedback, complaints, and enquiries in a timely and professional manner.
  • Collate and assess patient feedback to identify areas for improvement.
  • Provide excellent communication skills to resolve issues and escalate concerns to supervisors as needed.
  • Maintain accurate records of feedback, compliments, and complaints.
  • Manage the front lobby Level 1 counter, ensuring cleanliness and visitor safety.
  • Conduct hospital tours, introducing visitors to our facilities and services.
Required Skills and Qualifications:
  • A minimum of A-level with 6 years of relevant experience.
  • Proficient in Microsoft Office.
  • Excellent interpersonal and communication skills.
  • Service-oriented and adaptable.
Benefits:

Our ideal candidate will have the following qualities:

  • Customer-centric approach.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Effective time management and organizational skills.
What We Offer:

We offer a competitive compensation package and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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