Service Quality Expert

4 days ago


Singapore beBeeCustomer Full time $50,000 - $70,000
Job Title: Service Quality Expert

Deliver exceptional patient experience and satisfaction by handling feedback, complaints, and enquiries effectively.

Key Responsibilities:

  1. Attend to general telephone enquiries, emails, and walk-in enquiries at the hospital's front lobby counter.
  2. Monitor CRM cases and ensure timely closure, resolve feedback/complaints as assigned by supervisors.
  3. Draft service replies for supervisor vetting.
  4. Collect feedback forms from all feedback boxes on a weekly basis.
  5. Assist in resolving all general feedback.
  6. Identify and assess patients' needs through feedback forms collected.
  7. Present complex feedback to supervisors for next course of action.
  8. Perform ward walk-about to garner feedback (written & verbal) to help improve patients' satisfaction on service lapses.

Benefits:

  • Opportunity to work with a dynamic team to deliver exceptional patient experience.
  • Develop strong customer experience, quality assurance, interpersonal, investigation, adaptable, communication, and team player skills.

Requirements:

  1. Minimum A-level qualification.
  2. 6 years of relevant experience.
  3. Proficiency in Microsoft Office.
  4. Excellent team player skills.
  5. Good interpersonal and communication skills.
  6. Service-oriented and adaptable attitude.


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