Automotive Service Advisor

7 days ago

Singapore beBeeCustomerService Full time $4,500 - $6,000

Job Title: Automotive Service Advisor

Job Description:

As an Automotive Service Advisor, you will be responsible for providing exceptional customer service and ensuring that vehicles are serviced to the highest standards. Your role will involve daily intake of cars for servicing, upholding the service image at all times, and assisting in achieving higher service levels through various action plans.

Responsibilities include:

  • Daily intake of cars for servicing
  • Ensuring and upholding the service image at all times
  • Assisting in achieving higher service levels through various action plans
  • Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork
  • Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
  • Preparation of quotation when required
  • Provide excellent customer service to customers
  • Actively deliver good results from VOC survey with strong response rate and promoter scores

Requirements:

  • At least 3–4 years of working experience in a relevant field
  • Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering)
  • Must have a valid Class 3 driving licence
  • Candidate to have experience in Customer Service Roles
  • Possesses sound technical knowledge of cars will be an added advantage
  • Candidates who have prior experience in Automobile industry will have an added advantage

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career advancement

Others:

Sime Darby Berhad is a global trading and logistics player that partners with some of the world's best brands to deliver quality products and services to our customers.

We operate in and serve the industrial, motors and logistics sectors as well as the healthcare, insurance, and retail segments.

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