Senior Manager, Impact and Innovation

2 weeks ago

Singapore beBeeInnovation Full time $90,000 - $120,000

**Job Description**: The Manager of Impact and Innovation plays a pivotal role in driving organisational excellence through impact measurement, service innovation, and people development.

Working collaboratively with stakeholders, the Manager champions continuous service improvements through data-informed decision-making and innovative solutions. Through impact studies and systematic data collection, he/she will develop consolidated social impact reports that showcase the organisation's value creation.

This position drives service delivery improvement through technology adoption, ensuring services remain user-centric and integrated. Through technology and collaboration, the Director fosters an innovative culture that enhances workforce capabilities through targeted upskilling and cross-functional collaboration, ultimately contributing to organisational excellence and sustainable growth.

Key Responsibilities:
  • Impact Measurement & Communication
    • Develop robust frameworks to measure social impact across services.
    • Partner with relevant agencies to ensure alignment with sector-wide initiatives.
    • Design and implement studies to measure the impact of services.
    • Establish and maintain systematic data collection processes.
  • Service Innovation and Transformation
    • Collaborate with service heads to redesign offerings for greater effectiveness and equity.
    • Spearhead the implementation of user-centric technology solutions to enhance and integrate service delivery systems.
    • Champion data-informed decision-making across the organisation.
    • Leverage cutting-edge AI tools to simulate, predict, and optimise service outcomes.
  • People & Processes
    • Anticipate and respond to evolving workforce dynamics by fostering collaboration and developing resilient, digitally skilled teams.
    • Collaborate with service heads and PCO team to equip programme staff with relevant skillsets.
    • Foster a culture of experimentation, learning, and continuous improvement.
Required Skills and Qualifications:
  • Qualifications:
    • Relevant degree in Social Sciences, Public Policy, Nonprofit Management, or a related field.
  • Experience:
    • Proven experience in Social / Care / Service sector leading impact measurement and reporting for more than 5 years.
  • Skills:
    • Impact Evaluation: familiarity with SROI, Theory of Change, logic model.
    • Design Thinking & Innovation: Experience in service design, rapid prototyping, and co-creation.
    • Systems Leadership: ability to navigate complexity and lead across silos.
    • Strategic Communication: skilled in storytelling, data visualisation, and funder engagement.
    • Collaborative Leadership: empathetic, facilitative, and able to build trust across teams.
    • Equity & Inclusion Lens: deep understanding of social justice, power dynamics, and inclusive design.

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