Hotel Front Desk Officer

1 week ago


Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time
Job Title: Hotel Front Desk Officer

We are seeking a highly skilled and customer-focused Hotel Front Desk Officer to join our team at Amrise Hotel Dickson Pte. Ltd.

The ideal candidate will possess excellent communication and organizational skills, with a strong understanding of customer service principles and hotel operations.

Responsibilities:

  • Manage all aspects of guest accommodation, including check-in, check-out, and room assignments.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Process payments, handle reservations, and maintain accurate records of bookings and payments.
  • Liaise with housekeeping staff to ensure rooms are clean and tidy, and provide personalized services for VIP guests and event attendees.
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience.

Requirements:

  • Customer service attitude and excellent communication skills.
  • Understanding of hotel operations and online travel agency websites.
  • Work experience as a Hotel Front Desk Officer or similar role is preferred.
  • Education in hotel management is a plus.

As a Hotel Front Desk Officer at Amrise Hotel Dickson Pte. Ltd., you will have the opportunity to work in a fun and professional environment, with flexibility due to the nature of shift work.

We are committed to providing exceptional service to our guests and strive to create a memorable stay for them.



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