Restaurant Operations Director
5 days ago
We are expanding our Private Advertiser team and seeking an experienced Operations Manager to lead a dynamic team, optimize processes, and drive performance. This role plays a key part in our success with ample growth opportunities.
About the Job- Drive operational excellence, training, and compliance, ensuring adherence to quality, service, ambiance, and value standards as well as relevant regulatory requirements.
- Ensure the conduct of various operational and compliance audits across restaurants.
- Implement Standard Operating Procedures (SOP) and other operational procedures.
- Monitor all restaurants, ensuring adequate resources, performance standards are in place and observed in all restaurants.
- Responsible for development, day-to-day direction, and coaching for the Operations Team. Ensure performance measurements and individual development plans are implemented.
- Set and align forthcoming monthly targets for sales turnover, food and labor cost, operating expenses, and monitor closely to ensure these targets are met.
- Accurately monitor, control, and report all P&L line items.
- Monitor the restaurants' financial performance to ensure efficient operations, including achieving budgeted revenue.
- Recommend new marketing or operational policies and procedures when necessary to keep up with demand and market changes.
- Ensure compliance with all company policies and procedures that relate to the restaurant and relevant laws and regulations.
- Review and ensure outlets' restaurant visitation scorings are maintained at required standards.
- Identify, evaluate, and recommend prospective markets, new products or services.
- Recommend refurbishment plans and/or remodeling of the restaurants' image and physical appearance and overall ambience in-line with brands' needs and industry direction.
- Plan and execute investment and reinvestment projects, including new restaurant openings, remodeling/refurbishment, equipment purchase, etc.
- Bachelor's degree in hospitality or business management preferred.
- Proven F&B operations management experience with at least 8-10 years' experience in F&B operations management or similar leadership role.
- Strong skills in P&L analysis, cost control, food safety, workplace safety, and team leadership.
- Skilled in team mentoring, conflict resolution, and performance management.
- Proficient in inventory systems, POS, data analytics, and brand strategy implementation.
- Passion for F&B, attention to detail, and a customer-centric approach.
- Must be willing to work on weekends and/or public holidays.
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