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Restaurant Operations Director

1 week ago

Singapore Culinaryartsgroup Full time

Culinaryartsgroup is a renowned culinary destination, and we're seeking a seasoned Restaurant General Manager to spearhead our fine dining establishment.

About the Role:

As a key member of our team, you will be responsible for overseeing daily restaurant operations, ensuring seamless service, and delivering an exceptional dining experience to our discerning guests. Your expertise in maintaining high standards of food quality, service excellence, and ambiance will be invaluable in setting us apart from the competition.

You will be the driving force behind implementing and refining Standard Operating Procedures (SOPs) to enhance efficiency and guest satisfaction. Your ability to monitor restaurant cleanliness, hygiene, and compliance with health and safety regulations will be crucial in maintaining a pristine environment for our guests.

Key Responsibilities:

  1. Recruit, train, and mentor a high-performing team, fostering a culture of excellence and professionalism.

  2. Conduct regular performance evaluations, provide feedback, and implement staff development programs to ensure continuous growth and improvement.

  3. Motivate and inspire staff to deliver outstanding service and maintain brand integrity.

  4. Ensure personalized and memorable guest experiences, handling VIP clients with discretion and care.

  5. Actively engage with guests, address feedback promptly, and cultivate long-term relationships to drive repeat business.

  6. Oversee reservations, guest preferences, and special requests to enhance satisfaction and loyalty.

  7. Develop and manage budgets, monitor profit and loss performance, and drive revenue growth through strategic initiatives.

  8. Implement cost-control measures while maintaining quality and service standards.

  9. Analyze sales trends, guest feedback, and market insights to optimize business strategies and stay ahead of the competition.

  10. Collaborate with marketing teams to promote the restaurant through events, partnerships, and digital strategies.

  11. Represent the restaurant at industry events and build relationships with key stakeholders to establish ourselves as a leader in the culinary scene.

  12. Drive initiatives to enhance brand positioning and attract high-profile clientele.

Requirements:

To succeed in this role, you will require:

  • A minimum of 5-8 years of experience in a senior management role within a fine-dining or luxury hospitality setting.
  • Strong leadership and team management skills with a passion for hospitality.
  • Proven experience in financial management, budgeting, and cost control.
  • In-depth knowledge of fine dining service standards, wine, and gastronomy trends.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • The ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism.