IT Support Specialist

3 days ago


Singapore EF SOFTWARE PTE. LTD. Full time
About EF Software PTE. LTD.
EF Software PTE. LTD. develops comprehensive software products and solutions that cater to various needs, from IT consultancy to infrastructure and hardware setup. Our mission is to establish ourselves as a leading provider of applications and healthcare support services in the Asian market, partnering with healthcare customers to create a safe medical environment.

Roles & Responsibilities:
As an IT Support Specialist at EF Software PTE. LTD., you will be responsible for providing technical assistance and support related to computer systems, hardware, or software testing. This includes responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. You will also provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Daily Performance and System Maintenance:
You will be required to maintain daily performance of computer systems, respond to email messages for customers seeking help, ask questions to determine the nature of the problem, and walk the customer through the problem-solving process. Additionally, you will be responsible for installing, modifying, and repairing computer hardware and software, and applying information security in accordance with established policies and procedures.

Requirements:
To be eligible for this role, you should possess a Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support. Experience in basic networking support, OS platforms such as Windows 10, and MS Office applications is also essential. We prefer candidates who are resourceful, have a good working attitude, and take initiative. Good communication skills and administrative skills are also required.

Compensation:
The estimated salary for this position is SGD $50,000 - $60,000 per annum, depending on experience and qualifications.

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