Customer Service Team Leader

7 days ago


Singapore beBeeCustomerService Full time $80,000 - $120,000

Job Title: Customer Service Operations Supervisor

Job Description:

As a key member of the customer service team, the Customer Service Operations Supervisor plays a pivotal role in ensuring seamless daily operations. This includes coordinating tasks, supervising team members, and managing incident resolution.

  • Coordinate daily customer service business operations with precision and efficiency;
  • Supervise and mentor team members on task allocation, training, and performance evaluation;
  • Handle unexpected incidents and provide timely support to ensure minimal disruption;
  • Collaborate with other departments to maintain high-quality customer service standards;
  • Monitor team members' well-being, provide guidance, and nurture talent within the team.
Requirements:

The ideal candidate must possess excellent leadership skills, strategic thinking, and strong communication abilities. The following qualifications are essential for this role:

  • Diploma or higher in any field;
  • At least 5 years of relevant working experience;
  • Ability to manage multiple tasks in a fast-paced environment;
  • Independent and proactive individual with strong problem-solving skills;
  • Proficiency in English and Chinese languages.
Key Skills:

The successful applicant will possess exceptional customer service skills, coaching, and counseling abilities. Additionally, proficiency in project management, pressure handling, and statistical analysis will be highly valued.

Benefits:

This role offers opportunities for professional growth, development, and teamwork. Successful candidates will have access to comprehensive training programs, mentoring, and ongoing support to excel in their roles.



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