Team Leader

1 day ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time

**ABOUT THE COMPANY**

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

**EA 20S0237**

**Industry**

**Employment Details**

Employment type: Contract, 12 months, renewable
Location: Suntec

Working Hours: 8:30AM to 6:00PM (mon-fri)
Qualification: Diploma/Degree

**Job Overview**:

- The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the Contact Center.
- The role includes managing daily operations, ensuring service levels are met, and supporting the team's development.
- In addition to typical contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the CCM.Key
- Team Management & Operations Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met.
- Provide coaching, feedback, and support through regular performance review. Manage customer complaint and resolve team-level escalations.
- 2Reporting & Performance Monitoring Track and manage all reports on team performance. Identify trends and suggest process improvements.
- Administrative & Ad Hoc Tasks Assist in administrative tasks, internal and external communications.
- Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.Requirements:

- **Minimum 2 years' experience as a Team Leader in a contact center environment**.
- Strong leadership and communication skills. Proficient in Microsoft Office.
- **Ability to work on weekend or public holiday.


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