Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Officer to join our team at Quess Selection & Services Pte. Ltd. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, and in-person interactions.
Key Responsibilities
• Attend to customer enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer needs and provide quick, accurate, and satisfactory answers to their queries
• Handle concession-related matters, including lost cards, replacement procedures, and extension issues
• File claims on behalf of customers, such as over-deductions, failure to exit, and double deductions
• Perform outbound calls to customers who have requested a callback
• Ensure proper recording of conversations with customers in our call centre system
• Meet or exceed individual and team key performance indicators (KPIs) set by management
• Maintain a positive and helpful approach in interactions with all customers
• Ability to work during weekends and perform overtime when necessary
• Other ad-hoc duties as assigned by Team Leaders or Supervisors
Requirements
• Previous experience in a call centre or customer service role is highly preferred
• Team player with good interpersonal and communication skills
• Self-motivated and able to work independently with minimal supervision
• Proficiency in Microsoft Office and other relevant software
• Able to work in a fast-paced environment and adapt to changing priorities
What We Offer
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Professional training and support to enhance skills and knowledge
• Recognition and rewards for outstanding performance
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