Global Customer Systems Operations Specialist
2 weeks ago
We are seeking a highly skilled Global Customer Systems Operations Specialist to join our team at Apple South Asia PTE. LTD. The successful candidate will play a critical role in ensuring the seamless operation of our customer service systems worldwide.
Job SummaryThis is an exciting opportunity for a talented professional to optimize processes, implement best practices, and drive continuous improvement to deliver exceptional service to our customers.
Key Responsibilities:- Oversee daily customer systems operations to ensure alignment with global strategies and objectives.
- Analyze operational data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
- Collaborate with cross-functional teams to streamline customer systems processes.
- Cover events management as well as incident and problem management.
- Develop and maintain standard operating procedures (SOPs) for customer systems activities.
- Drive initiatives aimed at improving response times, resolution rates, and overall service quality.
- Monitor and report on key performance indicators (KPIs).
To be successful in this role, you will need:
- A minimum of 2 years of experience in customer service operations, preferably in a global or multinational organization.
- The ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
Apple South Asia PTE. LTD. is a leading technology company that provides innovative products and services to customers worldwide. We pride ourselves on being one of the most diverse and inclusive companies in the world.
Salary EstimateThe estimated salary for this role is around $80,000 - $120,000 per annum, depending on location and experience.
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